You may lose access to your subscription if you reinstall the app or switch devices. Follow the steps below based on your situation to restore it:
If you were signed in before:
Make sure you log in using the same account (Apple, Google, or X) that you used to purchase the subscription.
Restart the app to refresh your account.
If you weren’t signed in before:
Tap the Manage Subscription button in the app and select Restore Purchases.
Restart the app to refresh your account.
Need More Help?
If the issue persists, contact our support team with your order confirmation:
Email: [email protected]
In-app: Use the Chat with Support button
💡 Subscriptions are linked to your account, not your device, so restoring access is usually quick once you sign in with the correct account.