You may lose access to your subscription after reinstalling the app or changing devices. In most cases, it can be restored by signing in with the correct account or using the restore option.
If You Were Signed In Before
Log in using the same account (Apple, Google, or X) that you used to purchase the subscription.
Restart the app to refresh your account.
If You Were Not Signed In
Open the app.
Go to Manage Subscription.
Tap Restore Purchases.
Restart the app.
Need More Help?
If your subscription still does not appear, contact support with your order confirmation:
Email: [email protected]
In-app: Use the Chat with Support button
Important Note
Subscriptions are linked to your account, not your device. Once you sign in with the correct account, your access is usually restored immediately.